A totally refreshing experience in todays world

jthomson
[subject]
Thursday, April 23, 2020, 08:33 (2310 days ago)

I just got off the phone with the RCBS tech staff, concerning one of their hand primer tools. After more miles that a pair of WB's undies, the plastic shell holder/primer tray guide gave way and crumbled into pieces, I have had this item at least 20 years. So I called the service center to order a replacement part. Much to my surprise I was told that I could not buy one because it was under warranty and it would be sent to me ASAP. Now Folks that is sterling service, and I am glad I use their products.

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Don’t be surprised if they send the whole thing!

Larryh
[subject]
Thursday, April 23, 2020, 09:34 (2310 days ago) @ jthomson

Very good service and they always help in my experience with them!

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me too. I consider RCBS, Hornady and Dillon to be the

Gary Reeder
[subject]
Thursday, April 23, 2020, 15:57 (2309 days ago) @ Larryh

best in the business. I have had all 3 of them send me parts that I screwed up and never charge me a penny.

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I had a similar experience with RCBS. When I asked what it

RonE
[subject]
Thursday, April 23, 2020, 10:18 (2310 days ago) @ jthomson

would cost, he said "There's no charge. A lifetime warranty is a lifetime warranty".

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S.O.P. FOR RCBS

JT
[subject]
Thursday, April 23, 2020, 11:57 (2310 days ago) @ jthomson

- No text -

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