Old Model Bearcat and Ruger Customer service

Howard
[subject]
Thursday, June 20, 2019, 15:52 (2628 days ago)

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Bought this 1965 vintage Bearcat from a friend. Sent it to Ruger for the transfer bar conversion. It arrived yesterday and they called me today and said there was excessive end shake in the cylinder and they'd send me a new gun, either blue or stainless rather than repair, and the old gun would be destroyed. I took them up on the offer of a new blued gun and asked them to return the 'brass' anodized trigger guard as I'd like to put that on the new gun.

What were you thinking!

BlackPete
[subject]
Thursday, June 20, 2019, 21:18 (2628 days ago) @ Howard

Gary would have probably made that like new ! Someone at Ruger got an awesome gun.

Hey Pete, we are not looking for criticism

Rsim
[subject]
Friday, June 21, 2019, 06:35 (2627 days ago) @ BlackPete

Some posts are just FYI, maybe a "Hey, look what I did..."
Friends sharing common knowledge. Enjoy the free forum bro...

I’ll call Gary when the shop opens

Howard
[subject]
Friday, June 21, 2019, 07:46 (2627 days ago) @ BlackPete

- No text -

Talked to Gary, going to stick with the new gun

Howard
[subject]
Friday, June 21, 2019, 09:56 (2627 days ago) @ Howard

Old model parts are different from new, cylinders aren't the same. I can't transfer the trigger guard from old to new. This is too bad as I bought it from a friend who's had a couple of strokes and is selling off his guns. Would have liked to have kept this old timer.

Pete, if that gun had any problems at all due to it's age

Gary Reeder
[subject]
Friday, June 21, 2019, 10:01 (2627 days ago) @ BlackPete

if Ruger can't fix it they will not send it back. Due to liability they can't afford to have a problem gun back in the owner's hands.Just like our guns for instance. If I get a gun back in where the customer has afro engineered it himself and it doesn't work, I will fix it at no charge. Simple common sense. I can't afford to have one of our guns out there with a problem where someone might get hurt. Plus it doesn't look good for us either if a guy is at the range and the gun won't work, it makes us look like beginners.

And I doubt very seriously anyone at Ruger ended up with that gun. A worn out Bearcat isn't the most desirable handgun to take home, especially if it has problems. Unless that gun was serial number 1, it had no collector value.

Cust. Service said the gun would be destroyed and

Howard
[subject]
Friday, June 21, 2019, 10:05 (2627 days ago) @ Gary Reeder

they'd send me paperwork attesting to that so I could take it off my records with the State.

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